Digital Product Refund Policy

If WSH-30 is not useful to you, email us within 30 days of purchase and we will refund it in full. You do not have to justify the request, and you do not have to prove you tried it.

One refund per customer. Repeat purchase-and-refund cycles on the same account or card may be declined.

Email hello@worldstillhere.com from the address you used to sign in, with "refund" in the subject line. That is the whole process — no form, no exit survey, no retention call.

We aim to reply within 5 business days. Refunds are issued through Stripe to the original payment method. Your bank typically posts it within 5–10 business days after that; the timing at that stage is not something we control.

When a refund is issued, your entitlement is revoked and the paid areas stop opening.

Your household plan data is stored locally on your device, so a refund does not delete it — but you will lose the interface used to read and edit it. If you want to keep your work, export your backup and print your plan before requesting the refund. Exported files are yours to keep and yours to look after.

Your account email remains on file so the refund is recorded and so we can honour the one-refund limit. You can ask us to delete it afterwards — see the privacy policy.