Help
Help
Common questions about access, local data, and support. For questions about the daily site itself, see About.
Support desk
CONTACTOne person reads this inbox: hello@worldstillhere.com. We aim to reply within 5 business days. This inbox is not monitored in an emergency — contact your local emergency services instead.
Questions
HELP · INDEX- I can't sign in — I never got the email link.
- Check spam, and check you used the same address you purchased with. Links are single-use and expire; request a fresh one from the access page. Mail from us arrives from notify.worldstillhere.com. If nothing arrives after two attempts, email us and we will look it up.
- How do I get my access back on a new device?
- Sign in with the same email address. Your purchase entitlement is stored on our servers and follows the address. Your household plan data does not — that lives on the old device, so export a backup there and restore it on the new one.
- Where is my plan data stored?
- In your browser's local storage on the device you used. We never receive it. Only your account email and your purchase record are stored on our servers.
- I cleared my browser and lost my progress.
- We are sorry — it is genuinely gone and we cannot recover it, because we never had a copy. Clearing site data, private browsing, and aggressive storage cleanup by the operating system all erase local progress. Exporting a backup file regularly is the only protection.
- How do backups work?
- Use Export in the app to download a JSON file, and Restore to load one back in. The file is yours: store it somewhere you trust, and remember that anyone who opens it can read your plan. Restore shows you a preview before it overwrites anything.
- Can I print the plan?
- Yes. The plan and worksheet pages have a dedicated print layout in high-contrast black on white. Print to paper or to PDF.
- Do I have to buy the products you suggest?
- No. Every mission can be completed with what you already own, or with nothing at all. Product links are optional, are affiliate links, and are not safety endorsements — see the affiliate disclosure.
- How do I get a refund?
- Email us within 7 days of purchase and we will refund in full, no questions. Export your backup first, because access closes when the refund is issued. Details on the refund page.
- Is WSH-30 an emergency service?
- No. It is an educational planning tool. It is not an emergency service, not a government warning system, and not professional advice. In an actual emergency, follow official local instructions and contact emergency services where appropriate.
- How do I delete my account?
- Email us from your account address and ask. We will delete your email and purchase record; note that this also ends access to the product and is not a refund request unless you say so.
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