Help
Help
Common questions about access, local data, and support. For questions about the daily site itself, see About.
Support desk
CONTACTOne person reads this inbox: hello@worldstillhere.com. We aim to reply within 5 business days. This inbox is not monitored in an emergency — contact your local emergency services instead.
Questions
HELP · INDEX- I can't sign in — I never got the email link.
- Check spam, and check you used the same address you purchased with. Links are single-use and expire; request a fresh one from the access page. Mail from us arrives from notify.worldstillhere.com. If nothing arrives after two attempts, email us and we will look it up.
- How do I get my access back on a new device?
- Sign in with the same email address. Your purchase entitlement is stored on our servers and follows the address. Your household plan data does not — that lives on the old device, so export a backup there and restore it on the new one.
- Where is my plan data stored?
- In your browser's local storage on the device you used. We never receive it. Only your account email and your purchase record are stored on our servers.
- I cleared my browser and lost my progress.
- We are sorry — it is genuinely gone and we cannot recover it, because we never had a copy. Clearing site data, private browsing, and aggressive storage cleanup by the operating system all erase local progress. Exporting a backup file regularly is the only protection.
- How do backups work?
- Use Export in the app to download a JSON file, and Restore to load one back in. The file is yours: store it somewhere you trust, and remember that anyone who opens it can read your plan. Restore shows you a preview before it overwrites anything.
- Can I print the plan?
- Yes. The plan and worksheet pages have a dedicated print layout in high-contrast black on white. Print to paper or to PDF.
- Do I have to buy the products you suggest?
- No. Every mission can be completed with what you already own, or with nothing at all. Product links are optional, are affiliate links, and are not safety endorsements — see the affiliate disclosure.
- How do I get a refund?
- Email us within 30 days of purchase and we will refund in full, no questions. Export your backup first, because access closes when the refund is issued. Details on the refund page.
- Is WSH-30 an emergency service?
- No. It is an educational planning tool. It is not an emergency service, not a government warning system, and not professional advice. In an actual emergency, follow official local instructions and contact emergency services where appropriate.
- How do I delete my account?
- Email us from your account address and ask. We will delete your email and purchase record; note that this also ends access to the product and is not a refund request unless you say so.
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